Terms and Conditions

This section (together with the documents expressly referred to in it) tells you information about us and the terms and conditions on which you sell your watch or handbag.

These terms and conditions will apply to any contract between us for the sale of your watch or handbag, either to us or through us. Please read these terms and conditions carefully and make sure that you understand them before selling any items to us or through us. By selling us your luxury watch or handbag, or instructing us to sell on your behalf, you agree to be bound by these terms and conditions and the other documents expressly referred to in them.

If you refuse to accept these terms and conditions, you will not be able to sell your watch to us or sell your watch via our website.

These terms and conditions should be read in conjunction with our "Privacy Policy" and "Terms of Website Use".

These terms and conditions only apply to our "consumer" customers. If you are a "business" customer, you will be advised of the applicable terms by a member of our sales team. Please ensure that you review the clauses on liability as they include important limitations and exclusions.

The following definitions and rules of interpretation apply in these terms and conditions:

• Our website / the website: the website at https://www.luxurylead.co.uk.
• Luxury watch & luxury handbag, item: the luxury handbag and/or luxury watches (or any part of it) that you wish to sell either to us or through us, together with any accompanying box, sales literature, promotional material and other documentation (where applicable).
• We, us, our: Luxury Lead Ltd.
• Working Days: a day other than a Saturday, Sunday or public/bank holiday in England.
• You, your: the person or other entity that wishes to sell an item either to us or through us.

Clause headings shall not affect the interpretation of these terms and conditions. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.

If you would like to sell your luxury handbag or watch to us, you will need to provide us with details of your items, including model, make and condition, by either entering details on the "Sell With Us" page on our website or by navigating through our catalogue on the "Sell Your Item" page.

Please provide information about your item fully and accurately. Any quotation, whilst given in good faith, is derived from a combination of factors including the information supplied by you. The provision of inaccurate, false or misleading information may result in an inaccurate valuation which cannot be relied upon.

You will then receive an e-mail with an initial valuation.

On receipt of your watch at our offices, purchase of your luxury item is subject to due diligence checks including a search through The Watch Register and The Bag Register (currently supporting Hermès and Chanel — both subsidiaries of the Art Loss Register) and also to an inspection. Should your item match an item on these registers' database of stolen lots, Luxury Lead will be legally bound to secure the item and, where necessary, inform law enforcement. In this event, no payment will be made and you will be required to contact the relevant register directly to resolve the issue.

A revised valuation may be offered where: (i) the item does not fully comply with the information provided during valuation; (ii) the condition has a substantial impact on the value; (iii) other relevant factors not disclosed affect the valuation; and/or (iv) for any other reason.

If you wish to proceed and accept our final valuation, we will arrange to pay you the agreed sum by bank transfer. The contract between us will only be formed when you have accepted the final price quoted and the sum has been paid.

You may purchase a watch from us in part-exchange of your current watch. The sale of your existing watch to us and your purchase of a watch from us shall be treated as separate contracts with the relevant terms and conditions applicable to each.

If you visit our office in order to sell your item, we will need you to produce two forms of original identification. If you sell in person, the contract will be formed on your signature of our standard receipt.

The prices quoted by us and all payments made by us will be in Pounds Sterling. The price quoted will be net; please see the VAT margin scheme for further details. If you need to refund any sum to us, this will also be in Pounds Sterling.

We will make payment to the bank account advised by you. You are responsible for ensuring the accuracy of your bank account details. We will not accept liability if you provide us with inaccurate bank details.

Payment will be made by BACS transfer and cleared funds may take approximately 7 Working Days to arrive after payment has become due. No liability is accepted by us for any unavoidable delay.

Payment to a nominated third party will generally be unacceptable. International sellers may be subject to an additional bank charge.

If we discover that an item is counterfeit, lost, stolen, damaged or not fully owned by you, or any of your undertakings is breached, we may rescind the contract.

Any outstanding monies owed to us, including any servicing costs agreed between us, will be deducted from any payment to you. The price quoted excludes import duty or other taxes, fees and charges.

You will pay all amounts due in full without any deduction or withholding except as required by law.

If an error in the valuation quoted has occurred, we will rectify it as soon as reasonably practicable. If the valuation error is obvious and could reasonably have been recognised as a mispricing, we do not have to buy the items at the incorrect price.

You will deliver the items to our premises at No.701 River Bank House, 1 Putney Bridge Approach (or as instructed by us) during our normal business hours.

Carriage, packing, insurance and any applicable taxes or charges shall be your responsibility and at your cost unless agreed otherwise. You will ensure that items are properly packed and secured to withstand the normal rigours of transit.

Once you have accepted our initial valuation, a delivery note will be generated and e-mailed to you. All items posted to us should be accompanied by a delivery note.

You must deliver the items at your own risk. We suggest you obtain proof of posting. If you decide not to proceed with a sale, you will be responsible for return postage, packaging and insurance, unless we are returning the watch as a result of a breach of an undertaking.

Delivery is completed on unloading at the Delivery Location. We will confirm receipt and inspect the item, usually within 48 hours. In exceptional circumstances and only by prior agreement, we may agree to collect items directly from you and may charge for this service.

Purchases made in store can be exchanged but not refunded when returned within 14 days of purchase, in unused condition. If no exchange can be made on the day, a credit note will be issued for the original purchase price.

Purchases made online may only be exchanged or refunded within 14 days of purchase if they are in unused condition. Goods purchased online come with a tamper-proof returns sticker. Returns will not be accepted if this sticker has been damaged or removed. The watch must be returned in exactly the same condition as advertised, with the same accessories and paperwork. Please allow 7 working days for refunds to reach your account.

In the event that goods are returned to you following a refused sale, packaging and insurance will be your responsibility. Luxury Lead relinquishes all responsibility for the safe delivery of goods in this instance.

If you purchased your watch from us using another watch as part-exchange, a credit note will be issued for the original purchase price. Refunds are prohibited.

If you are based outside of the UK, you may have to pay export duty or other taxes, fees and charges applied by customs or other authorities. You must comply with all laws and regulations of your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges. If unsure, contact your local tax or customs office.

You will ensure that the items will:

• correspond with their description;
• be of satisfactory quality (within the meaning of the Consumer Rights Act 2015).

You confirm that:

Information supplied by you

• All information supplied by you to us before conclusion of a contract is true, accurate and complete;
• You have not concealed any fact concerning the identity, quality, history, provenance, authenticity, legal status or general character of the item that might influence our decision to buy.

Title

• The item is your property and you are entitled to sell it free from any charge, lien, burden or adverse claim, including all hire. In particular: the item has not been reported as lost or stolen; the item is not subject to an undisclosed finance agreement; no other person has any claim to the item.

Condition

• There are no undisclosed physical defects with the item;
• The watch has not been an insurance "write-off" or subject to substantial remedial repairs;
• The item has not been altered or tampered with.

Authenticity and provenance

• Every element in the description of the item, including its make, model and serial number, is a material and essential part of its identity;
• The serial numbers and documentation are original, genuine and accurate.

You are fully responsible for any breach of the preceding conditions and remain so until discovery of such breach by us.

If the items do not comply with clause 7 (The Items) and the undertakings set out in clause 8 (Your Undertakings), then, without limiting any of our other rights or remedies, we will have the right to any one or more of the following remedies, whether or not we have accepted the items:

• to terminate the contract;
• to reject the items (in whole or in part) and return them to you at your own risk and expense;
• to require you to provide a full refund of the price of the rejected items (if paid);
• to recover from you any costs incurred by us in obtaining substitute items from a third party;
• to claim damages for any other costs, loss or expenses incurred by us attributable to your failure to carry out your obligations under the contract.

Without prejudice to any of our other rights or remedies, we shall have a general and particular lien over all items in our possession which are the property of you, to secure payment by you of all sums due from you to us under any contract whatsoever.

We employ the use of cookies. By using Luxury Lead Ltd's website you consent to the use of cookies in accordance with our privacy policy. Most modern interactive websites use cookies to enable us to retrieve user details for each visit. Some of our affiliate / advertising partners may also use cookies.

Unless otherwise stated, Luxury Lead and/or its licensors own the intellectual property rights for all material on Luxury Lead. All intellectual property rights are reserved. You may view and/or print pages from https://luxurylead.co.uk for your own personal use subject to restrictions set in these terms and conditions.

This Agreement shall begin on the date hereof.

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data ("Comments"). Luxury Lead does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Luxury Lead. To the extent permitted by applicable laws, Luxury Lead shall not be responsible or liable for the Comments or for any loss, cost, liability, damages or expenses caused or suffered as a result.

Luxury Lead reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licences and consents to do so;
• The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party.

The following organisations may link to our website without prior written approval: government agencies; search engines; news organisations; online directory distributors when they list us in the directory; and Systemwide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups.

These organisations may link to our home page, to publications or to other website information so long as the link is not in any way misleading.

Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content that may be interpreted as libellous, obscene or criminal, or which infringes any third party rights.

We reserve the right at any time and in our sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and our linking policy at any time.

If you find any link on our website or any linked website objectionable for any reason, you may contact us. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will limit or exclude our or your liability for death or personal injury resulting from negligence.

By accessing or utilising our website and engaging in any related transactions during the sale, you consent to adhere to all relevant laws, including those pertaining to Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF). You affirm and guarantee that you are not listed on any prohibited, sanctioned, or restricted lists maintained by either domestic or international authorities.

In order to facilitate buying and selling activities — which include making direct purchase offers on items submitted for sale, items requested to sell through us on your behalf, and purchasing luxury items from us as an end buyer — we implement stringent Customer Identification Programs (CIP) to comply with global regulatory standards. You agree to furnish accurate, truthful and current information.

General information we will collect in accordance with the KYC and AML Policy

• Your full legal name;
• Residential or business address;
• Government-issued identification documents (e.g. passport, national ID, driver's licence). We require that ID documents be submitted in their original physical form; electronic or photocopies are not accepted for registration in our client database;
• Proof of address (utility bill or bank statements without transaction details).

Authorisation to Verify Information

You explicitly authorise us, either directly or through third-party service providers, to conduct any inquiries we deem necessary to verify your identity. This may involve checking your identity against public and private databases, screening you against sanctions lists, and requesting additional documentation to ensure complete compliance with regulatory requirements.

Enhanced Due Diligence (EDD)

To ensure full compliance with legal requirements regarding KYC and AML, we kindly request that all clients, whether prospective or already registered, undergo a due diligence review. This review is necessary to verify that the funds or financial sources utilised for the purchase of goods and services we provide are legally acquired. We reserve the right to refuse any transactions associated with suspicious activities or funds that have been compromised from a third party on your behalf.

We do not accept cash in any form, including banknotes, coins, or traveller's cheques. Additionally, we do not accept or disburse any type of digital currency.